LuxuryTravel

FAQ

Chauffeur service frequently asked questions

Are your drivers licensed and insured?

Yes — licensed by Castle Point Borough Council under private hire operator licence PHO 414, and fully insured for hire and reward.

Do you track flights for airport transfers?

Yes. Every airport transfer is booked to your flight, not a fixed time — if the flight lands late, the car is still there.

Is the congestion charge or ULEZ included in the fare?

It's confirmed as part of your quote when you book — ask and we'll tell you exactly what your fare covers before you travel.

What's your cancellation policy?

Cancellation terms are confirmed at the time of booking — message on WhatsApp or call, and we'll talk you through it before you commit.

Can you provide a child seat?

Child seats can be arranged with advance notice — mention it when you book and we'll confirm availability.

Which airports do you cover?

Heathrow, Gatwick, Stansted, Luton and London City for scheduled flights, plus Farnborough, Biggin Hill and Northolt for private aviation.

How do I book a chauffeur?

WhatsApp is the fastest way — message the flight or event details and we'll confirm the car and driver directly.